Privacy Policy

 

This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide on the otkenya.com website ("Website" or "Service") and any of its related products and services (collectively, "Services") is collected, protected, and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you ("User", "you" or "your") and Oakland Tours and Safaris ("Operator", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic collection of information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your devices IP address, browser type and version, operating system type and version, language preferences, the webpage you were visiting before you came to the Website and Services, the pages of the Website and Services you visit, the time spent on those pages, search terms used, access times and dates, and other statistics.

This information is used only to identify potential abuse cases and gather statistical data about the usage and traffic of the Website and Services. This data is not aggregated in a way that would identify individual users.

Collection of personal information

You can access and use the Website and Services without revealing your identity or any personal information. However, if you wish to use certain features on the Website, we may request Personal Information, such as your name and email address. This information may be collected through forms, account registration, or other interactions. This may include:

  • Personal details such as your name and country of residence
  • Contact details such as your email address or physical address
  • Account information such as username, password, and user ID
  • Information about other individuals (e.g., family or friends, if required for bookings)

We may also collect information from external sources, such as public databases or partners. If you choose not to provide certain data, you may not be able to use some features on the Website. If you have questions, please contact us for clarification.

Use and processing of collected information

We use your Personal Information to provide the Website and Services, fulfill legal obligations, and improve user experience. If you decline to provide necessary information, some services may not be available. The information we collect may be used to:

  • Create and manage user accounts
  • Send administrative messages
  • Collect user feedback
  • Enhance user experience
  • Enforce our terms and policies
  • Operate the Website and Services

Your data may be processed under several legal bases: (i) your consent; (ii) the need to fulfill a contract; (iii) compliance with legal obligations; (iv) legitimate interests; or (v) tasks carried out in public interest.

Managing information

You can manage and delete certain Personal Information through your account or by contacting us. We may retain a copy of some data to comply with legal requirements and for legitimate business purposes. For account deletion requests, please contact us directly.

Disclosure of information

We may share your information with trusted third parties to provide services. These parties are required to follow our privacy policies and cannot use your data for their own purposes. We may also disclose information if required by law or necessary to protect users, investigate fraud, or cooperate with law enforcement.

Retention of information

Your Personal Information will be retained for as long as necessary to fulfill the purposes outlined in this Policy, resolve disputes, and comply with legal obligations. After the retention period ends, your data will be deleted or anonymized.

Your rights

You have the following rights regarding your information:

  • Withdraw consent where processing is based on consent
  • Object to data processing for legitimate interests
  • Request access to or correction of your data
  • Request deletion or restriction of your data
  • Request data portability

Privacy of children

We do not knowingly collect information from children under the age of 18. If you believe we have collected such information, please contact us immediately. Parents are encouraged to monitor their children’s internet use.

Cookies

We use cookies to enhance your experience. Cookies are small files stored on your device that help with personalized services. You can accept or decline cookies through your browser settings. For more information, visit internetcookies.org.

Do Not Track signals

Our Website currently does not respond to "Do Not Track" signals from browsers. However, we limit our use of personal data as outlined in this Policy.

Email marketing

You may opt into our newsletters. We will not share your email with third parties, except as necessary for service providers to send emails on our behalf. You can unsubscribe at any time.

Links to other websites

The Website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

Information security

We implement security measures to protect your data, but no system can guarantee complete security. You acknowledge that data transmission over the Internet carries inherent risks.

Data breach

In case of a data breach, we will notify affected users and cooperate with law enforcement if required. Notifications will be posted on the Website or sent via email.

Changes to this policy

We reserve the right to update this Policy. Changes will be posted on the Website, and significant updates may be communicated via email or other means. Your continued use of the Website indicates your acceptance of the updated Policy.

Acceptance of this policy

By using the Website, you acknowledge that you have read and agree to this Policy. If you do not agree, please discontinue your use of the Website.

Contacting us

If you have any questions or concerns, please contact us through our contact form.